Terms and Conditions

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For the purpose of clarity for all parties, this page will provide detailed information regarding the services we provide. Failure to comply with Studio policies may result in cancelation of memberships and/or class attendances.

Safety

Here at Cyclone we want all of our students to have fun and enjoy their time with us as much as possible. However, pole fitness, IS AN EXTREME SPORT and therefore comes with some risks.

The SAFETY OF OUR STUDENTS IS PARAMOUNT, and as such, we take ALL aspects of safety very seriously. It is for this reason, that our instructors have the authority to remove any student, from any class, for any perceived safety risk. This is fully at the discretion of the instructors, Cyclone has complete trust in our team to make the right decisions in this regard, and will support them in doing so.

Lateness

It is advised to arrive 10-15 mins before the start time of any session, to allow time to change and prepare before the warm up begins. 

Please be aware if you are late for your class you may be unable to join due to lesson structure and safety. Refunds or replacement class quota cannot be issued in this scenario. 

Cancellations

Sessions

Booked sessions can be refunded if cancelled via the app or GoTeamUp booking system with at least 24 hrs notice. Cancellations less than 24 hrs prior to the class will be classed as a "late cancellation" and no refund will be issued.

Memberships

Memberships can be cancelled at any time, via the App or the 'GoTeamUp' portal, subject to 30 days notice. Failure to make payments as agreed may result in collection action being taken against you and in turn incur additional costs.